Life Abroad

Phone & Internet

Having an internet connection is extremely important. Whether you just want to keep up with your friends and family, watch movies and TV shows, play video games, or conduct business, you need an internet connection.

Internet in Japan is world-renowned as some of the fastest, cheapest internet available in the world. Look through this section to learn more about the most popular ISPs in Japan, the types of internet service available, how fast they are, and what they typically cost.

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Mobile Phone Services in Japan


Mobile Service Providers

In Japan, there are 3 major mobile service providers. You can click below to see the phones and services they offer in English.







Getting a Mobile Phone

When you go to get a mobile phone and create a service contract, you need to bring a few things with you. You will need:


  1. Personal Identification – For this, your passport alone is not enough, unless your passport is Japanese. You will need ONE of the following:

    1. Resident card AND passport

    2. Special Permanent Resident Certificate

    3. Japanese driver’s license

    4. My Number Card (Notification card MAY NOT be used)

    5. Health insurance card AND ①Residential registration certificate or ②Public utilities receipt or ③Printed matter issued by government or public offices (e.g. tax bill, pension notification, etc.)

    6. Identification booklet for the physically handicapped, welfare booklet, or identification booklet for people with mental disabilities


  2. Your credit card (issued by a Japanese bank) OR your ATM/Cash Card for your Japanese bank account


  3. Your personal seal (if you have one)

Choosing a Phone

au-shop

The majority of people these days have smartphones, but many people still use old style flip phones. The choices for flip phones, however, are far more limited than they used to be, so foreign language capable phones may not be available.

When it comes to smartphones, you will have many more choices, and a higher chance of the phone you want having foreign language settings. Be sure to check the placard by the phone model in the store to see if it has any languages other than Japanese listed. You can also check out the mobile service providers’ websites to get an idea of your options before you go to the store.

In this day and age, it’s a good idea to research phones anyway to make sure the one you get will last you 2 or more years.




Paying for your phone

In Japan, there is no such thing as a free phone with a new contract. You always have to pay, but the plus side to that is you can change your phone whenever you want, as long as you’re happy to pay the balance on the old one and pay for the new one.

In general, there are two ways you can pay for your phone: Up-front and Monthly. If you choose Up-front, be ready to pay ¥60,000 or more, though sometimes there are discount programs for this payment type. For Monthly payments, you will be allowed to choose the number of months you’d like to pay, typically in 12-, 24-, and 36- month plans available.

If you change your phone before you have paid off your old one, you will be given the option to pay off the balance up-front or continue the payment until it would have otherwise finished. Your new phone’s monthly payment will be tacked onto your bill as well, so keep that in mind.



paybill

Kakuyasu Smartphone

Kakuyasu Smartphone is a new type of low-cost phone service. Generally, service costs less than ¥5,000 per month, with some costing as little as ¥1,200 (not including the monthly payment for your phone).


What is it?

Kakuyasu Smartphone is not a company, but a concept. It revolves around the use of unlocked Android phones that can accept any type of SIM card, and the use of a Free Sim card that can utilize the cell towers of any mobile service provider. If you already have an unlocked phone, you can just purchase the SIM. If you don’t, you can purchase an unlocked phone and Free Sim as a set. If you currently have a phone from au, Docomo, or Softbank, you will not be able to switch to Kakuyasu with the phone you’re currently using.

You can choose your monthly data cap, with available amounts as little as 500MB and often up to 10GB or more.


kakuyasusumaphone

Why is it so cheap?

When you use a Kakuyasu Smartphone, you are not using proprietary mobile signals. You essentially borrow the signal of whatever tower is nearest you, so your monthly fee is closer to a type of rent. Because you are essentially ‘renting’ your reception, you don’t have to pay a lot of the fees that proprietary users pay.


Pros and Cons

Pros Cons

・Very affordable

・Plans that can be tailored to a minimum of 500MB of data per month for low-data users

・No cancellation fees

・More affordable phones than standard carriers

・SIM cards can be exchanged overseas for prepaid SIMs when you travel


・High-data users may exceed plan limits and be charged a lot

・No service centers for help or troubleshooting

・No LTE service – highest possible service is 4G

・May experience poor reception and slow internet

・No proprietary email address on your phone

・No high-end phones or iPhones: Low to Mid-range Android only



Who is Kakuyasu Smartphone ideal for?


This kind of mobile service is ideal for individuals who have low data needs and don’t make a lot of phone calls, or someone who cannot commit to a standard 2-year contract at a regular provider. It is also a good solution for those who cannot afford or do not care to pay for standard phone service, children and teens who do not need full functionality, or seniors who just need basic service.



Where can I get it?


Electronics stores, large department stores, and online.
If you cannot find the section for Kakuyasu Smartphone, look for 格安スマホ (kakuyasu sumaho) or ask an employee.


Vocabulary


Japanese Romaji English
ガラケー Garakee Flip phone
スマートフォン Sumaatofon smartphone
スマホ Sumaho smartphone (casual)
契約書
けいやくしょ
Keiyakusho contract
携帯番号
けいたいばんごう
Keitaibangou Mobile phone number
バイリンガル機能
ばいりんがるきのう
Bairingaru kinou Bilingual functionality (foreign language settings)
充電ケーブル
じゅうでんけーぶる
juudenkeeburu Charging cable


Internet in Japan



Internet System and Popular Providers

Japan is known for its lightning fast internet. While the speed and available providers will vary depending on where you live, there is more available to you in general as compared to other countries, namely the U.S. Japan does not have a monopoly system for telecom companies, so you have a lot to choose from for internet service providers.

In Japan, you will typically choose a company to provide the necessary cables, modems, and routers, and another company for the actual internet service. The base company will usually be NTT or KDDI. So, for example, if you wanted to subscribe to NTT’s Flet’s Hikari, a high-speed fiber optic service, the fiber optic cable, modem, and wireless router will come from NTT, and your actual internet service would come from a provider of your choice (ex. OCN).

You can start with them and contract out to the provider, or contact the provider and they will apply to NTT or KDDI for you.


There are a lot of providers to choose from, but the most popular are the following:


  1. OCN

  2. So-net

  3. BigGlobe

  4. Yahoo BB

  5. AU/Docomo/Softbank

  6. Broad WiMax

ocn
sonet
biglobe

yahoobb
audocomosoft
broadwimax

Types of Internet Service in Japan

There are three main types of internet available:


  1. Fiber Optic- The fastest internet option available.

    The base company (NTT, KDDI, etc.) will check with the owner of your building for 2 things:

    1. If there is already a fiber optic cable set up in your building (either from another user or if the owner installed one when the building was built)

    2. If the owner will allow minor construction on the building to allow installation of a fiber optic cable.

    It typically takes about 1-2 weeks from applying to having service in your house or apartment, depending on your availability for installation, and how busy the installers are during your application period. You will have a modem, and if you want wireless, you can typically buy or rent a wireless router from the installing company.

    Average speeds are 1-2 Gbps. Typically costs around ¥5,000 per month for service, more if you rent a wireless router or pay for a premium service or plan.


  2. ADSL – Lower cost internet for those who don’t require high speeds or do not require a large data plan. ADSL is more widely available than fiber optic, and will likely not require construction as more buildings are ADSL-ready than fiber optic-ready. May take 1-2 weeks from application to have service.

    Average speeds are 1-50 Mbps depending on the service you choose. Typically costs between ¥3,300 - ¥5,000 per month for service depending on the service and plan you choose.


  3. WiMAX- Low-cost wireless-only internet. This type of service has been gaining popularity due to its low cost and quick set up. You can have internet access within 3 days of applying, sometimes same-day. You will receive a wireless router that sets up quickly. The drawback of this type of internet is that you will choose a data plan similar to a mobile phone plan, where you have a data cap.

    Typically costs between ¥2,700 - ¥3,500 per month for service depending on the service and plan you choose. up to 440 Mbps depending on connection

Most ISPs in Japan do not have English support, but a few do provide technical support in English. If you are not proficient in Japanese, it may be best to ask a friend or trusted colleague to help you with setting up internet.



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